Privacy policy

1. Data controller

The data controller is the publisher of the Plafond Céleste website, whose identity is given in the legal notice. Contact: Contact page.

2. Data collected

Surname, first name, email address, phone number, delivery and billing address, order contents, messages sent from the Contact page, email address left to be notified of a new product, and browsing data according to your cookie choices. Bank details are processed directly by our payment providers and are never passed on to us.

3. Use and legal bases

Processing, shipping and tracking your order, and responding to your requests (performance of the contract); keeping our accounts (legal obligation); reminding you of an unfinished cart and improving the site (legitimate interest, you may object to this at any time); audience measurement, advertising and emails about our new products, such as the release of Phébé (your consent, which you can withdraw at any time using the unsubscribe link).

4. Recipients

Shopify (hosting of the shop and sending of emails), our payment providers, the carrier and the partner that prepares and ships your parcel, as well as customer review tools. As the logistics partner is located outside the European Union, it receives only the information needed for delivery (delivery name, address and phone number).

5. Retention period

Order data is kept for 10 years to meet our accounting obligations. Other data is kept for 3 years after your last contact with us.

6. Your rights

You can access your data, rectify it, erase it, restrict its use, object to its processing or request its portability by writing to us from the Contact page. You can also lodge a complaint with the CNIL, the French data protection authority (www.cnil.fr).