Shipping policy

1. Delivery area

We deliver to metropolitan France, the other countries of the European Union and Switzerland.

2. Delivery charges

Tracked delivery is free on all orders.

3. Delivery times

Each order is prepared by our partner and then shipped with a tracking number. Allow 8 to 15 working days between the order and delivery.

Personalised items, such as the Séléné moon, are made to order: allow 3 to 4 weeks.

To receive your order before Christmas, order before 1 December, and before 20 November for a personalised item.

4. Tracking

As soon as your order ships, you receive an email with your tracking number.

5. Parcel not received

If your parcel has not arrived 25 working days after your order (35 working days for a personalised item), write to us from the Contact page: we will send it again or refund you.

6. Parcel arrived damaged

If a product arrives broken or does not work, send us a photo or a video from the Contact page: we will replace it or refund you.