Refund policy

1. Right of withdrawal

You have 14 days from receipt of your order (of its last item if it arrives in several parcels) to change your mind, without having to give a reason.

Exception: items personalised with your photo or your text, such as the Séléné moon, cannot be returned because you have changed your mind (Article L221-28, 3° of the French Consumer Code). If they arrive damaged or do not match what you sent, we will remake them or refund you.

2. How to return a product

Click Withdraw from contract here, at the bottom of every page of the site, fill in the form and then click “Confirm withdrawal”. You will receive an acknowledgement of receipt by email, followed by the return address. You can also write to us from the Contact page with your order number.

Then send back the complete product within 14 days of your request.

Return costs are your responsibility, unless the product is defective or does not match your order.

3. Refund

We refund the full order, including delivery costs, no later than 14 days after receiving the product or proof that it has been sent back. The refund is made using the payment method used for the order.

4. Broken or defective product

Our products are covered by the 2-year legal guarantee of conformity. If a product arrives broken or does not work, send us a photo or a video: we will replace it or refund you, at no cost to you.