Terms of sale
1. Seller
These terms govern sales concluded on this website by the seller whose identity and contact details are given in the legal notice. Contact: Contact page.
2. Products
The essential characteristics of the products are presented on their product page. The photographs are as faithful as possible. Lifestyle images are illustrations, some of which are created with the help of artificial intelligence: the result on the ceiling depends on the room, its height and how dark it is.
3. Prices
Prices are shown in euros, all taxes included (VAT not applicable, Article 293 B of the French General Tax Code (CGI)). Delivery is free to metropolitan France, the other countries of the European Union and Switzerland. The applicable price is the one displayed at the time of ordering.
4. Orders and payment
An order is confirmed once these terms have been accepted and full payment has been made by bank card or by the other payment methods offered at checkout. A confirmation email summarises the order. Payments are processed by secure providers; no bank details are stored by the seller.
5. Delivery
Products are delivered within 8 to 15 working days to the address given when ordering, with tracking. Made-to-order items, such as the personalised Séléné moon, are delivered within the time stated on their product page, namely 3 to 4 weeks. In the event of a delay of more than 30 days after the order, the customer may terminate the sale under the conditions set out in Articles L216-2 et seq. of the French Consumer Code.
6. Right of withdrawal
In accordance with Article L221-18 of the French Consumer Code, the customer has 14 days from receipt of the product to withdraw, without giving any reason.
The simplest way is the Withdraw from contract here link, found at the bottom of every page of the site: the customer enters their name, their order number and the email address at which to receive the acknowledgement of receipt, then clicks “Confirm withdrawal”. The seller sends them an acknowledgement of receipt by email, which restates their declaration together with the date and time it was sent. The customer may also withdraw from the Contact page, by post to the address given in the legal notice, or by using the form below.
The customer then sends back the complete product within 14 days following their withdrawal. Return costs are borne by the customer, unless the product is defective or non-conforming. The seller refunds all sums paid, including the original delivery costs, within 14 days of receiving the product or proof that it has been sent back.
The right of withdrawal does not apply to goods made to the customer's specifications or clearly personalised (Article L221-28, 3° of the French Consumer Code), such as the Séléné moon printed with the customer's photo or text. These goods remain covered by the legal guarantees.
Withdrawal form: “I hereby give notice that I withdraw from the contract for the sale of the goods below: [product], ordered on [date], received on [date]. Name: […]. Address: […]. Date and signature (if sent on paper).”
7. Legal guarantees
The consumer has a period of two years from delivery of the goods to obtain the application of the legal guarantee of conformity if a lack of conformity appears. During this period, the consumer is only required to establish the existence of the lack of conformity and not the date on which it appeared.
Where the contract of sale of the goods provides for the supply of digital content or a digital service on a continuous basis for a period of more than two years, the legal guarantee applies to that digital content or digital service throughout the intended period of supply. During this period, the consumer is only required to establish the existence of the lack of conformity affecting the digital content or digital service and not the date on which it appeared.
The legal guarantee of conformity obliges the professional, where applicable, to provide all updates necessary to keep the goods in conformity.
The legal guarantee of conformity entitles the consumer to have the goods repaired or replaced within thirty days of their request, free of charge and without major inconvenience to them.
If the goods are repaired under the legal guarantee of conformity, the consumer benefits from a six-month extension of the initial guarantee.
If the consumer requests repair of the goods but the seller imposes replacement, the legal guarantee of conformity is renewed for a period of two years from the date on which the goods are replaced.
The consumer may obtain a reduction in the purchase price while keeping the goods, or terminate the contract and obtain a full refund in return for giving back the goods, if:
1° The professional refuses to repair or replace the goods;
2° The repair or replacement of the goods takes place after a period of thirty days;
3° The repair or replacement of the goods causes major inconvenience to the consumer, in particular where the consumer permanently bears the costs of taking back or removing the non-conforming goods, or bears the costs of installing the repaired or replacement goods;
4° The lack of conformity of the goods persists despite the seller's unsuccessful attempt to bring them into conformity.
The consumer is also entitled to a reduction in the price of the goods or to termination of the contract where the lack of conformity is so serious that it justifies an immediate price reduction or termination of the contract. The consumer is then not required to request the repair or replacement of the goods first.
The consumer is not entitled to terminate the sale if the lack of conformity is minor.
Any period during which the goods are out of use for repair or replacement suspends the guarantee period still to run until the repaired goods are delivered.
The rights mentioned above result from the application of Articles L. 217-1 to L. 217-32 of the French Consumer Code.
A seller who obstructs in bad faith the application of the legal guarantee of conformity is liable to a civil fine of up to €300,000, which may be increased to 10% of average annual turnover (Article L. 241-5 of the French Consumer Code).
The consumer also benefits from the legal guarantee against hidden defects under Articles 1641 to 1649 of the French Civil Code, for a period of two years from discovery of the defect. This guarantee entitles the consumer to a price reduction if the goods are kept, or to a full refund in return for giving back the goods.
To claim under a guarantee, the customer writes to the seller from the Contact page with their order number and a photo or a video of the defect.
8. Product arrived broken
In addition to the legal guarantees, a product that arrives broken or does not work on receipt is replaced or refunded on the basis of a photo or a video, at no cost to the customer.
9. Personal data
The processing of the customer's data is described in the privacy policy. This data is used to process and deliver the order and is never sold on.
10. Recycling of appliances
The lights sold on this site are electrical appliances: at the end of their life, they must not be thrown away with household waste. The customer can drop them off free of charge at a collection point (a shop that sells electrical appliances, a household waste recycling centre), a list of which is available at quefairedemesdechets.ademe.fr. The customer can also ask the seller, from the Contact page, to take back an old appliance of the same type free of charge when making a purchase.
11. Disputes
These terms are governed by French law. In the event of a problem, the customer may first contact the seller to find an amicable solution. The customer may then refer the matter to a consumer mediator free of charge (appointment in progress). Failing that, the competent courts are those designated by law.
